Assistance Board is a strong chat and help alternative to talk with your users. Total tickets program, chat, focused membership technique and substantially much more. No coding expertise necessary! Support desk and chat plugin for WordPress. A complete option to provide guidance to your viewers. The to start with WordPress plugin with a comprehensive bot integration driven by API.AI by Google. The most affordable and finest Slack integration.
Characteristics listing
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Support and chat functions
- Slack chat entire synchronization – Deliver and get user messages specifically from Slack.
- Operate right away – Speedy set up and use by just insert the shortcode.
- Prosperous messages – Dialogflow bot prosperous messages sending.
- Bot – Combine a multilangual bot run by API.AI.
- Electronic mail notifications – Notify users and brokers by email when a reply is been given.
- Tickets system – Rapid, strong and person pleasant tickets method.
- 100% responsive – Completely esponsive for smartphones and tables.
- Agents and buyers – Add and edit users and agents on the admin aspect.
- WordPress consumers – Login and membership can be also the primary WordPress end users system.
- Multilingual – Completely translatable on admin side and entrance-finish facet. 100% suitable with WPML and Appropriate To Still left path (RTL) offered. Frond-conclusion is currently translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (classic 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
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Assist desk only functions
- Indipendent consumers method – Devoted and indipendent end users technique disconnected from WordPress people.
- Login and registration varieties – Customized registration sort with 4 optianal fields. Consumer can login with username or e-mail.
- Scroll box – Assistance desk can use a scroll box container that develop a interior scrollable location, the box can be also fullwidth.
- Layouts – You can opt for if clearly show the profile picture or not on both registration and dialogue.
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Chat only options
- Unified administration – Take care of equally assistance and the chat conversations and tickets in 1 area.
- Chat header kinds – Customise the structure of your chat by adding a background image and a manufacturer brand graphic
- Seems – Play a audio when the user get a new information.
- Customers and guest people – Clearly show the chat only to registered buyers or to all people. Not registered customers will be quickly registered as attendees.
- Welcome message – Send out a message to new consumers quickly. The concept is sent only the initially time the consumer stop by your web-site and can enjoy the message seem.
- Stick to up information -The chat can send a stick to up concept routinely if no agent or bot reply within 15 seconds. Personalize the text message and set the Fb Messenger and Whatsapp Internet links
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Other attributes
- Top effectiveness37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Typical updates Like for all our solutions we guarantee regular updates and bugs deal with.
- Builders API Very simple to use but effective api are accessible for Javascript and PHP.
- Hues Alter the chat hues.
- Visuals Improve chat icon.
Adjustments LOG
===================== V 1.3 ===================== - UPDATE - Aid for Dialogflow V2. The V1 is deprecated and do not work no additional with this plugin model. All the bots that use the V1 will end to do the job from October 23, 2019, also on the past plugins versions. - NEW Attribute - Solution to power the people to approve the privateness/GDPR concept ahead of commence the chat or desk. ===================== V 1.2.9 ===================== - BUG Repair - E mail notifications for WordPress customers - Security - XSS safety repair ===================== V 1.2.8 ===================== - BUG Resolve - E mail notifications for WordPress users - BUG Correct - Delete tickets operate - BUG Take care of - Consumer electronic mail notification when information despatched from Slack - NEW - New language translations: swedish ===================== V 1.2.7 ===================== - NEW - Extra Hebraic translations - NEW - Set chat icon placement - NEW - Selection to present the chat globally on all pages - BUG Deal with - Databases relationship with custom port - BUG Correct - Invalid chars apparent on configurations and usernames - UPDATE - Automatic customized wp prefix detection ===================== V 1.2.6 ===================== - BUG Fix - Attachments backlink - BUG Correct - Rich messages selection position ===================== V 1.2.5 ===================== - NEW Characteristic (WP) - Functionality advancement, the chatdesk now communicate directly with the databases devoid of passing as a result of WordPress. This characteristic enable also the quite gradual web-sites to use the plugin. - BUG Fix - Minor bugs fix. ===================== V 1.2.4 ===================== - NEW Aspect - New option allow for to maintain shut the chat with the welcome information. - BUG Take care of - Slack brokers assignment. - BUG Fix - Insignificant bugs deal with. ===================== V 1.2.3 ===================== - UPDATE - Cost-free slack comprehensive integration. Absolutely free eternally! - NEW Characteristic - Wealthy messages assistance - NEW Characteristic - Chat header track record image - NEW Function - New chat header kind - NEW Attribute - Assist desk devoid of login. - BUG Repair - Chat remain shut soon after consumer shut it also if pending messages. - BUG Correct - Eliminated temporary double bot response message. - BUG Take care of - Set infinite push notifications challenge. - BUG Take care of - Inbound links from Slack - BUG Deal with - chat header agent facts on initial message ===================== V 1.2.2 ===================== - NEW Feature - Tickets and assist board panel offered for all consumers sorts (subscriber, creator, contributor, editor, administrator). - NEW Attribute - Encrypted passwords for Assistance Board consumers. - BUG Resolve - Chat peak now regulate immediately to fit the browser peak. ===================== V 1.2.1 ===================== - NEW Feature - New All button for admin tickets exhibit both equally members and guest tickets. - BUG Take care of - Minor design and style and code bugs fixes. - BUG Fix - Bot trouble with unicode chars for some language like russian. ===================== V 1.2 ===================== - NEW Characteristic - Slack whole integration, converse with your users directly from Slack. - NEW Element - Auto taking away of startend white spaces. - NEW Characteristic - Display profile pictures also on chat. - NEW Feature - Press notifications for brokers and end users. - NEW Aspect - True-time tickets on WordPress admin place. - NEW Feature - Welcome information profile graphic. - NEW Element - Backlink recognition of images. - NEW Element - Established chat icon. - NEW Function - Better layout on mobile. - NEW Attribute - Flashing notifications to the site title. - NEW Attribute - Command #comply with fot present the stick to up concept manually when you want. - NEW Feature - Significant header for chat, show agents and description. - NEW Feature - Authorization choice for exhibit only tickets place to not admin people. - NEW Element - Choice to demonstrate the welcome information each time. - BUG Correct - E-mail notifications. - BUG Take care of - Erroneous fields when adding new consumer on admin. - BUG Take care of - Small design and js bugs. - UPDATE - Add folder moved to /wp-contents/uploads/supportboard/ folder. YOU Have to have TO Go ALL FOLDERS OF /wp-articles/plugins/supportboard/upload/ FOLDER INTO THE NEW Locale. ===================== V 1.1 ===================== - Security improvement for data files add, now take only secure file extensions. - BUG Take care of - Specific chars on dialogue. - BUG Correct - Style troubles on many themes. - BUG Take care of - Website link recognition. - BUG Fix - Admin photographs add. ===================== V 1. ===================== Love the plugin.
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