WP SupportEzzy → Tickets Process WordPress Plugin
WP SupportEzzy is an exquisite assist tickets system for WordPress built as a stand-by yourself VueJs App that operates on a solitary WordPress web site of your site.
This app does not interfere with your existing WordPress theme and plugins and will operate with any WordPress website.
You can use the Application as a part of your current site or produce a new WordPress set up and operate this application on a homepage for focused guidance portal.
Created with Newest Technology
This application is built with Vue.js 2., employs WordPress Rest API custom routes and all other latest technologies.
Custom Branding & Most current Layout:
This application is designed with most recent trends in thoughts and employs Bulma CSS framework for its UI factors. You can decide on your brand name hues, textual content or impression logo, and so on. for the Help App under plugin settings.
E mail Piping & Routing Integration
You can incorporate a single email tackle for all departments or different e mail addresses for every single office. New e-mail gained to specified e mail addresses will be taken care of as new tickets, and any reply by customer or agent to a ticket will get extra as a remark to the ticket.
You can use A person Signal Thrust Notifications support for world-wide-web browsers which is cost-free. Customers and Help Brokers get notified of new tickets and every single remark.
Very affordable & No Every month Costs
Get rid of the month to month charges you shell out for these quality providers, rather acquire this app for as soon as and enjoy no cost updates and guidance as for each your Envato license.
Standalone World wide web App
This app operates on a specified WordPress page, and it does not load any CSS/JS or your WordPress theme and put in plugins which make this application usable with no any conflicts.
Endless Customers and Tickets
Given that you possess the software and your internet server, there is no restriction on a amount of customers or range of tickets.
Employs WordPress Criteria
This app makes use of WordPress custom put up forms to preserve and regulate tickets and FAQs. All buyers developed by this application are WordPress end users, and their facts get stored in users and usermeta desk with inbuilt WordPress functions.
Departments & Products
You can decide on to make endless departments and items which are made use of to filter and assign tickets to assistance brokers. You can also disable the departments and products for the application.
Often Requested Concerns
You can build unlimited FAQs for just about every item and agents can contain FAQ Url by typing /fakeyword_to_look for whilst replying to a ticket. You can also disable FAQs for the application.
Managed Ticket Assignments
You can assign departments and goods to your guidance brokers (WordPress Users with Aid Agent position) and pick out from next ticket assignment selections:
- Do not assign tickets to brokers
- Assign all tickets to just one agent and he/she will then reassign.
- Assign to following out there agent dependent on office and products picked by a consumer.
- Assign to the agent with least tickets primarily based on the section and product chosen.
You can import all your Envato marketplace goods to the procedure. If enabled, Buyers will be requested to validate their invest in on single ticket page, and license and assist expiry day is displayed in the sidebar.
Custom made Filters
There are different options obtainable to filter tickets, and you can conserve personalized filters for future.
Brokers can help save custom made swift textual content snippets and can conveniently include things like by typing /qtkeyword phrases although replying to a ticket. This aspect saves us a ton of time whilst we answer tickets for our company assist functions.
Include brokers by using @mentions
Brokers and Admin can insert other agents to a ticket by mentioning their username (e.g. @agent_name) whilst answering a ticket or from the ticket sidebar.
Customizable Email Messages
You can simply personalize e mail messages with dynamic variables despatched to the client or agent although producing a new ticket or commenting on an present aid ticket.
Quickly Consumer Detection or Generation
People don’t have to sign up to post a ticket. The procedure will check out for registered e mail address delivered by the user, if the electronic mail address is registered, then the ticket will be assigned to this user if not a new account will be made, and the ticket will get allotted to the new person. New buyers will also get WordPress welcome electronic mail so they can choose their password as for each WordPress specs.
If you use any other plugin for tailor made login and register kinds (this kind of as WP Frontend Authentication or WP Social Login), you can specify the URLs to bypass default WordPress authentication program.
You can produce a navigation menu in WordPress and choose below plugin configurations to append additional links in the Application leading navigation menu.
There are four distinctive labels for priority (Large, Essential, Normal, Minimal) which you can alter as per your requirements.
You can specify which file types can be allowed as an attachment to the ticket or a comment.
Auto Close Tickets
You can explain to the program to auto near tickets in circumstance there is no response from a client for specified days.
You can very easily localize this plugin via .PO file or Loco Translate plugin.
Help & Assist
We use this plugin to deliver help to all our buyers, and if you have any queries or identified any difficulties, you should come to feel no cost to produce a hassle ticket.
Upgrades & Modify Log
Simply click here to check out upgrades and alter log.